Every IROP handled before it becomes a headline.
The operating system for airline disruption management. Your team shouldn't be solving a disruption — Nexa automates the full response. Passengers assigned, rooms booked, transport dispatched, spend governed. Operators intervene only when it matters.
I architect Nexa to replace the IROP black box.
I lead Nexa’s technology strategy alongside aviation and technology operators. After years architecting production systems for banks, airlines and enterprise teams, it was clear that airline disruption management was still being run on phone calls, spreadsheets and disjointed third-party tooling. The cost — financial, operational and reputational — was enormous.
We set out to build the control layer we wished existed: one workspace where operations, airport teams, procurement, finance and customer care work off the same record, with every decision attributable and every dollar governed.
Nexa is my current product bet on where enterprise operations software is going: AI that shows its work, policy executed automatically, and humans always one click away from overriding the machine.
Disruption is growing. Expectations are rising. Regulators are tightening.
Most airlines still manage IROPs with phone calls, spreadsheets and third-party companies. Nexa replaces that with one workspace and a complete decision trail.
The scale of disruption keeps growing — and so does the cost of handling it manually.
Hotel, transport, compensation and goodwill add up fast when nobody is governing spend.
That's 90 minutes of passengers waiting at the gate while teams work the phones.
Five products. One disruption control layer.
Ops, Rooms, Guest, Rides and Pay work together. Nothing falls through the cracks. Nothing happens without a trace.
Operations Control
The command layer. Segments passengers, launches hotel and transport flows simultaneously, and surfaces exceptions with full context in real time.
Hotel Sourcing
Searches GDS, bedbanks, airline contracts and direct inventory at once. AI-powered ranking enforces policy automatically and optimizes total cost — room plus transport.
Passenger Experience
Notifications via email, SMS and WhatsApp with a no-download self-service app. Passengers accept rooms, book transport and contact support — without phone calls.
Ground Transport
Airport-to-hotel and return runs coordinated alongside hotel selection. Transport cost factors into every recommendation, not after the fact.
Spend & Vouchers
Global virtual cards ready for Apple Pay and Google Pay. Meal, hotel and goodwill compensation governed by rules, with full auditability from approval to redemption.
Intelligence
AI that shows its work. Every recommendation includes reasoning, savings estimates and a confidence score. Accept, adjust or override — always logged.
One workspace for the teams carrying the disruption.
Designed for the people who need the same decision trail at different moments of the event — operations, airport, procurement, finance, customer care and ground transport acting on the same record.
- Hotel SLA: 40+ min → under 4 min
Airline pilot operator reported in the first 30 days.
- From a black box to attribution
Every decision logged with timestamp and actor — no more reconstructing IROPs from emails two days later.
- Cost recovery from day one
Pilot operators recovered costs they didn't even know they were losing.
- Runs alongside what you have
Replaces nothing you depend on — connects via API, file feeds or manual intake.
"IROP used to be a black box. We'd close the event and reconstruct it from emails two days later. Now every decision has a timestamp and a name on it. Our hotel booking SLA went from over 40 minutes to under 4. And in the first 30 days we recovered costs we didn't even know we were losing."
The control model we're doubling down on. AI assisted. Human accountable.
The next phase of Nexa is deepening the governance layer around every automated action — and opening the platform to builders so airlines can wire their own workflows on top.
Intelligent guidance
Next-best-action surfaced with reasoning visible. Accept, adjust, override — your call, always logged.
Standard cases: zero clicks
Policy-compliant flows run automatically. Exceptions surface for judgment with context pre-loaded.
Always one click away
Pause, reroute, or override any action. No action ever happens behind your back.
No action without a trace
Every intervention — explicit, attributable, recorded. Compliance built into the operating system, not bolted on.
Build on Nexa.
REST API, webhooks, file feeds and SDKs. Wire Nexa into your operation in a few lines — then ship policy, automation and audit logs without leaving your stack.
- Reference + integration guides
- OpenAPI spec and schemas
- Sandbox keys for trial pilots
- PNR sync · ERP compatible · Manual intake
30 minutes. Your operation. No generic demo.
We walk through your disruption profile, passenger tiers and exception flows — not a scripted tour.